About Us

Frequently Asked Questions

General FAQ's

How does supportworkercentral.com work?
Supportworkercentral.com is designed to match individual/family and agency job postings with support worker profiles. Once a job posting is created the user can select "search for a support worker" to see a list of support worker profiles that match the job posting. The user can then select "contact this support worker" to send a message to the support worker's private Support Worker Central (SWC) mailbox.

Once a support worker creates a profile they can select "search job postings" to see a list of job postings that match their profile and can "contact this job posting's owner" to send a message to the private SWC mailbox of an individual/ family or to view the public contact information of an agency job posting owner. Not all job postings can be found in a search; some individuals/families choose to keep their job posting private and support workers will only see those job postings if the individual/family chooses to contact the support worker.

 The personal contact information that an individual/family used to register is not sent when they communicate about a job posting unless they choose to include it within their message or job posting.

The personal contact information that a support worker used to register is not sent when they communicate about a job posting unless they choose to include it within their message or support worker profile.

The contact information that an agency used to register is always sent with their message to a support worker; the agency may choose to send alternate contact information within their message. A support worker can choose to respond to an agency message by contacting the agency directly through the contact information provided, or continue contact through their private SWC mailbox.

How can I increase matches to support workers?
You can increase matches by selecting fewer criteria on your job posting--only select the credentials, education, and skills that are essential to fulfill the requirements of your job. The greater the number of criteria, the less likely it is that you will find support workers who match all of those criteria. If you will accept any one of the credentials listed do not select all of the credentials listed; instead leave the credentials checked as "no" in your job posting or unchecked when performing a quick search. Selecting "yes" for all of the credentials listed will not result in any support worker matches as it is unlikely that a support worker will have all of the listed credentials.

You can "edit match criteria and search again" after performing a "search for a support worker" to use a search form that is populated with your job posting information and temporarily change criteria to increase matches without changing your job posting. You can also use the quick search form without changing your settings. Leaving all fields in the quick search form unchecked will return a list of all support worker profiles. You can edit any criteria in the quick search to narrow the search.

Support workers can also "edit match criteria and search again" after performing a "search job postings" to use a search form that is populated with their support worker profile and temporarily change information to increase matches without changing their support worker profile. Support workers can also use the quick search form without changing their settings. Leaving all fields in the quick search form unchecked will return a list of all job postings. You can edit any criteria in the quick search to narrow the search.

I haven't been matched with any support workers.
Supportworkercentral.com is a new initiative and it will take some time to fill up the support worker database. We need your help to get the word out to support workers or those interested in becoming a support worker. Supportworkercentral.com is a tool for connecting support workers with flexible and well-paying employment opportunities in communities across British Columbia. Please be patient, check back often, and help us to get the word out.

Is supportworkercentral.com available to individuals/families and agencies outside of British Columbia?
Supportworkercentral.com is a pilot project of the Family Support Institute and is currently only available to residents of British Columbia.

Is there a fee to register?
There is no fee to register. Once the site has been operating for several months there may be an annual fee for agencies to continue to use the site. This will help support the ongoing operation of the site past the pilot funding. Agencies will be advised in advance and will have the option of continuing to use the site, while paying an annual fee. We also welcome donations to the Family Support Institute through the "Donate Now" button located at the bottom of the Support Worker Central website. 

How do I retrieve my password?
If you have forgotten your password, click on the "Forgot Password" link within the login box accessed from the home page and a temporary password will be sent to the email address you used to register.  Once you are logged in using the temporary password, please update it by clicking on the "Update Contact info & Change Password" link on the left menu.

How do I deactivate my account?
If you want to deactivate your account, send us a request. Your information is kept in our database should you wish to reactivate your account at a later date.

Is my private information secure?
The contact information you used to register is stored in the supportworkercentral.com database which is kept on a secure Canadian server. We do not share the contact information of our registered users. The contact information that an agency used to register is shared with support workers registered on the site when they send a message to the support worker about a job posting or when a support worker finds an agency job posting in a search. An agency may choose to include alternate contact information within their message or job posting. An agency may also choose to have a listing in the Directory of BC Agencies offering Support Worker Services, which is a public listing available to unregistered users of the site.

How do you complete a criminal record check through your local police?
It is important that a criminal record check is completed at the local police detachment in the neighbourhood in which the applicant resides. The local police query the Canadian Police Information Centre (CPIC) database, which is maintained by the Royal Canadian Mounted Police (RCMP) in Ottawa.  The CPIC database includes criminal records for any Criminal Code or other Federal Statute offence.  In addition local police agencies check information from their own databases which includes local disturbances or complaints or violation of provincial statutes. Local police can also conduct a vulnerable sector search for those who will be working or volunteering with children or vulnerable adults.  For more information on the criminal record check and vulnerable sector search, click here.

What is the difference between the Directory of BC Agencies offering Support Worker Services and an agency's job posting?
The Directory of BC Agencies offering Support Worker Services is a listing of agencies throughout BC who will provide private support worker services. Agencies who provide government referred support worker services can also indicate this in the directory. 

An agency's job posting is to recruit for their agency's support worker requirements.

I'm having difficulty using the site.
If you are having difficulty using the site, please contact us by email.

Individual/Family FAQ's

Does supportworkercentral.com screen support workers?
Supportworkercentral.com is a web-based service and does not screen or interview support workers.

How do I update my contact info?
To update your contact information, log in; choose the "update Contact Info & Change Password" on the left hand side of your dashboard.

How do I edit my job posting?
To edit a job posting, log in, click on the "View my job postings" on your dashboard, click on the "edit" button located to the right of the job posting you wish to edit.

How long does my job posting remain active?
Your job posting will remain active for 45 days after which it will deactivate itself.  If you wish to reactivate the posting, you will need to log back into your account, select the specific job posting from the "View My Job Postings" link on the left column, click the "edit" icon and select a new expiry date to reactivate it.

How do I find support workers?
You can create a job posting and search for a support worker. You can increase matches by selecting fewer criteria--only select the credentials, skills, and education that are essential to fulfill the requirements of your job. The greater the number of criteria, the less likely it is that you will find support workers who match all of those criteria.

Once you select "search for a support worker" and receive a list of support workers that match your criteria, you can "edit match criteria and search again" to use a search form that is populated with your selected criteria. Using this form you can temporarily change criteria to increase matches without changing your job posting.

You can also use the "quick search" form without changing your settings. Leaving all fields in the quick search form unchecked will return a list of all support worker profiles. You can edit any criteria to narrow the search.
 
What is the difference between a public and a private job posting?
A public job posting allows registered support workers to view your job posting and contact you via the SWC messaging tool. A private job posting means your job posting can only be viewed by the support workers you choose to send it to via the SWC messaging tool.

Can support workers contact individuals/families?
Support workers can contact individuals/families through their private SWC mailbox if the individual/family creates a job posting that can be viewed by support workers registered on the site and they can respond to a message from an individual/family. Some job postings are kept private and can only be viewed if an individual/family sends the job posting to a support worker that they wish to contact.

What is the difference between deleting my job posting and deactivating my job posting?
If you deactivate a job posting, it will remain in your account but will not be viewable to, or matched against, registered support workers looking for jobs until you choose to activate it again. If you choose to delete a job posting, it will be removed from your account.

Can I search the support worker database before I register?
No, you must be a registered user of supportworkercentral.com to search for support workers.

I don't want to hire a support worker but would like to find an agency offering support worker services. Do I still need to register?
You don't need to register with supporworkercentral.com to access the Directory of BC Agencies offering Support Worker Services. The directory is located on the left hand side of the home page.

How does the family message board work?
The family message board is a place for individuals/families to contact other individuals/families to share information, and support hours. You can post new topics for discussion as well as search topics of interest. The message board is monitored by the website administrator for inappropriate content however if you have any concerns please contact the administrator.

Support Worker FAQ's

How do I search for jobs?
O
nce a support worker creates a profile they can select "search job postings" to see a list of job postings that match their profile and can "contact this job posting's owner" to send a message to the private Support Worker Central mailbox of an individual/ family or to view the public contact information of an agency job posting owner.  

The personal contact information that a support worker used to register is not sent when they communicate about a job posting unless they choose to include it within their message or support worker profile.

Support workers can also "edit match criteria and search again" after performing a "search job postings" to use a search form that is populated with their support worker profile and temporarily change information to increase matches without changing their support worker profile. Support workers can also use the quick search form without changing their settings. Leaving all fields in the quick search form unchecked will return a list of all job postings. You can edit any criteria in the quick search to narrow the search.

I am not getting matched with any job postings. Why is this?
This site is a new initiative and it will take a while before the site becomes populated with job profiles from individuals/families and agencies. Some individuals/families choose to keep their job postings private and you will only hear from these individuals/families if they choose to contact you. Please help us to get the word out to families/individuals, agencies and other support workers by telling people about www.supportworkercentral.com. Please be patient, check back often and help us to get the word out.

I found a job posting that fits my profile. How do I contact the job posting owner?
You can contact the job posting owner by clicking on the "Contact Job Posting’s Owner" button at the bottom of the posting. A message box will pop up and you can send the job posting owner a message and attach your profile. An agency job posting will include the agency contact information.

Why would I want to make my profile unavailable to employers who are searching the site?
If you are no longer looking for a job but want to keep your profile for later use, you may want to hide your profile so it is not available to individuals/families or agencies who are searching for support workers. Simply edit your profile and select "no" at the bottom of the profile where it asks if you want your profile to be available to individuals/families and agencies. In the future you can change this setting and edit your profile to reflect your new job requirements.

Agency FAQ's

Does supportworkercentral.com screen support workers?
Supportworkercentral.com is a web-based service and does not screen or interview support workers.

How do I update my contact info?
To update your contact information, log in, choose the "update my contact info" on the left hand side of your dashboard.

How do I edit my job posting?
To edit a job posting, log in, click on the "view my job postings" on your dashboard, click on the "edit" button located to the right of the job posting you wish to edit.

How long does my job posting remain active?
Your job posting will remain active for 45 days after which it will be deactivated. If you wish to reactivate the posting, you will need to log back into your account, select the specific job posting from the "View My Job Postings" link on the left column, click the "edit" icon and select a new expiry date to reactivate it.

How do I find support workers?
You can create a job posting and search for a support worker. You can increase matches by selecting fewer criteria--only select the credentials, skills, and education that are essential to fulfill the requirements of your job. The greater the number of criteria, the less likely it is that you will find support workers who match all of those criteria.

Once a job posting is created you can select "search for a support worker" to see a list of support worker profiles that match the job posting. Matches are listed on a page called "job posting match results".  You can then select "contact this support worker" to send a message to the support worker's private Support Worker Central (SWC) mailbox.

The contact information that an agency used to register is always sent with their message to a support worker; the agency may choose to send alternate contact information within their message. A support worker can choose to respond to an agency message by contacting the agency directly through the contact information provided, or continue contact through their private SWC mailbox.

You can "edit match criteria and search again" after performing a "search for a support worker" to use a search form that is populated with your job posting information and temporarily change criteria to increase matches without changing your job posting. You can also use the quick search form without changing your settings. Leaving all fields in the quick search form unchecked will return a list of all support worker profiles. You can edit any criteria in the quick search to narrow the search.

What is the difference between the Directory of BC Agencies offering Support Worker Services and an agency's job posting?
The Directory of BC Agencies offering Support Worker Services is a listing of agencies throughout BC who will provide private support worker services. Agencies who provide government referred support worker services can also indicate this in the directory. 

An agency's job posting is to recruit for their agency's support worker requirements.

What is the difference between deleting my job posting and deactivating my job posting?
If you deactivate a job posting, it will remain in your account but will not be viewable to, or matched against, registered support workers looking for jobs until you choose to activate it again. If you choose to delete a job posting, it will be removed from your account.

Can I search the support worker database before I register?
No, you must be a registered user of supportworkercentral.com to search for support workers

 

Project funded by logo for Community Living BC Community Living BC
Project piloted by logo for Family Support Institute Family Support Institute